News and Media

NYE INFO: Opening hours, pet care and safety

December 31, 2015

It’s New Year’s Eve and before you kick off the celebrations to ring out 2015, we want to go over some important questions to help you this New Year.


Are you open this weekend?

Yes, all of our shelters are open this weekend.

Our North Melbourne and Campaspe shelters are open to help with lost and found animals, along with animal adoptions. Our Cranbourne shelter is open for owners looking for lost animals. Please refer to our opening hours below.

North Melbourne

  • Friday January 1: 9.00am – 12.30pm
  • Saturday January 2: 9.00am – 3.30pm
  • Sunday January 3: 9.00am – 12.30pm


  • Friday January 1: 9.00am – 1.00pm
  • Saturday January 2: 9.00am – 1.00pm
  • Sunday January 3: 9.00am – 1.00pm


  • Friday January 1: 10.00am – 12.30pm
  • Saturday January 2: 9.00am – 1.00pm
  • Sunday January 3: 10.00am – 12.00pm

What should I do if I have lost my pet?

  • Call your local council, animal shelter and vet clinic as soon as possible.
  • All councils operate outside normal business hours and should be contacted even if it is a weekend or public holiday.
  • Check out the opening hours of your closest shelter and visit, or call, them on opening.
  • Remember that some animals may have wandered outside your local area and might not be at your closest shelter, so expand your search if needed.
  • Search your home, garden and neighbourhood.
  • Post on online lost pet forums.
  • Stick up flyers and posters, do a letterbox drop.

For more lost pet tips, check out our story on what to do if you lose your pet here.

What should I do if I find a lost cat or dog?

  • Be cautious when approaching unfamiliar animals. Lost animals can be afraid and attack; so if you are unsure, contact your local council.
  • If the animal is friendly, contain it as soon as possible; this will ensure it is safe from traffic and other dangers.
  • Once the animal is contained, check its collar for an identification tag and contact your local council.

I need to see a vet urgently.

  • Stay informed of our clinic opening hours here.
  • If you need to see a vet urgently outside of Frank Samways’ opening hours, contact the Animal Accident and Emergency Centre on (03) 9379 0700 for the Essendon centre and (03) 8368 7400 for the Point Cook centre.
  • Lort Smith Animal Hospital is also open over the New Year period. For more information on their opening hours call (03) 9328 3021 or visit their website
  • If you live outside of Melbourne, contact your nearest animal hospital.

Can I adopt this weekend?

Of course! Our adoptions staff will be happy to help you find your perfect match this weekend to welcome in the New Year.

Our Cool Cats promotion ends this Sunday! All cats and kittens are half price, making cats $47.50 and kittens $85. If you have been thinking about adopting a cat in the New Year, visit our North Melbourne and Campaspe shelters and meet our cool cats in the fur.

To find out more about our Cool Cats promotion click here.

View all our adoptable cats here.

View all our adoptable dogs here.