News and Media

COVID-19 Update

August 6, 2020
Our operations have been altered due to restrictions.

Page last updated on 16 November 2020.

The Victorian Government has eased many restrictions that were in place in metropolitan Melbourne due to COVD-19.

At The Lost Dogs’ Home, we maintain strict protocols to ensure the health and safety of our staff, visitors and animals, which is our priority.

To protect everyone’s well-being, our shelters are not open for walk-ins. All pet adoptions and reclaims are by appointment only.

For the latest information about our services and opening hours, see below.

For the latest information and advice on COVID-19 and restrictions, visit the Department of Health and Human Services website.

When attending an appointment at our shelters or Frank Samways Veterinary Clinic, visitors must wear a face covering as per government requirements. Entry will not be permitted if a face covering is not worn, unless the visitor is able to provide a medical exemption.

Please DO NOT VISIT us if:

  • You are experiencing a cough, cold, fever or flu-like symptoms
  • You have tested positive for COVID-19 or are awaiting test results
  • You have been in contact with a person who has tested positive for COVID-19
  • You have returned from overseas in the last 14 days

Frank Samways Veterinary Clinic

Frank Samways Veterinary Clinic is open. Grooming, vaccination and routine desexing appointments are available!

There may be some changes in services offered during this time. To protect everyone’s well-being and ensure physical distancing can be maintained, there is a limit on how many people can be in the waiting area at the same time. There may be times when clients are asked to wait outside. We thank you for your understanding and support.

For clinic opening hours, check our website. For information and to book an appointment, call the clinic on (03) 8379 4498 or email


All adoptions are by appointment only.

Dog adoption

Dogs available for adoption can be viewed on our website. If you see a dog who sounds like a great match for you, click the ‘Adoption Enquiry’ button and submit an application.

Due to the extremely large number of adoption enquiries we’re receiving, it’s important to note that our team are assessing up to the first 20 applications to find a match.They will only go beyond this number if the animal has particular needs and a pawfect home can’t be found.

Our team will be in touch to arrange an appointment if your application is within the first 20 for any individual animal, and a match.

Cat adoption

Cats available for adoption can be viewed on our website. If you see a cat who sounds like a great match for you, click the ‘Adoption Enquiry’ button and submit an application.

If you’re ready to adopt but don’t have a particular cat in mind, email to arrange a Kitty-Match appointment.

Due to the incredible demand for cat and kitten adoptions, we currently have more adopters than we have cats and kittens!

Once your enquiry has been received, we’ll add you to our list and the team will be in touch to schedule your in-person or virtual adoption appointment (via video call).

Due to high demand for cat and kitten adoptions, the pet you enquired about may have already been adopted by the time your appointment takes place. However, rest assured, we will find the purrfect kitty for you.

Due to the high number of adoption enquiries we’re receiving, the current waiting time for cat and kitten adoptions is around nine days.


Reclaims are by appointment only. To reclaim your pet, call (03) 9329 2755 or email to arrange an appointment.

Foster care

We’re looking for special foster carers for dogs who are undergoing behaviour training or medical treatment. For more information and to submit an expression of interest, visit our Foster Care page.

Due to an overwhelming response from the community, we are not taking any further applications for cat or kitten carers at this time.


Our Volunteer Program is currently on hold. To register your interest in becoming a volunteer, email

Pet Squad behaviour training

Pet training consultations and classes are running online and via virtual classrooms. Kitten Kinder, Puppy Preschool and individual consultations for dog and cat behaviour training are available from the comfort of your own home.

For more details and to book, visit the PetSquad section of our website.

Mobile desexing and community events

Our mobile Microchipping and Desexing Initiative (MADI) and all other community events are on hold until further notice.

MADI will resume in early 2021. To register your interest in our mobile low-cost desexing service, please email

Donating goods

We’re grateful for the donation of pet food, and pre-loved or new towels, blankets, toys and other pet items for the animals in our care. For details on what we are and are not able to accept, please view our factsheet.

Donations can be dropped off at our North Melbourne or Cranbourne shelter during opening hours. Keep an eye out for the blue donation bins at the shelter entrance.