News and Media

COVID-19 Update

August 6, 2020
Our operations have been altered due to Stage 4 restrictions.

Page last updated on 14 August 2020.

At The Lost Dogs’ Home, we maintain strict protocols to ensure the health and safety of our staff, visitors and animals, which is our priority.

Stage 4 restrictions are in place across metropolitan Melbourne. For changes to our operations during this time, see below.

For the latest information and advice on COVID-19 and restrictions, refer to the Department of Health and Human Services website.

Visitors must wear a face covering as per government requirements. Entry will not be permitted if a face covering is not worn, unless the visitor is able to provide a medical exemption.

Please DO NOT VISIT us if:

  • You are experiencing a cough, cold, fever or flu-like symptoms
  • You have tested positive for COVID-19 or are awaiting test results
  • You have been in contact with a person who has tested positive for COVID-19
  • You have returned from overseas in the last 14 days

Frank Samways Veterinary Clinic

Taking your pet to the vet is permitted under Stage 4 restrictions. Frank Samways Veterinary Clinic is open as an essential service. There may be some changes in services offered during this time.

For clinic opening hours, check our website. For information and to book an appointment, call the clinic on (03) 8379 4498 or email


All adoptions are by appointment only.

Dog adoption

Dogs available for adoption can be viewed on our website. If you see a dog who sounds like a great match for you, click the ‘Adoption Enquiry’ button and submit an application.

Due to the extremely large number of adoption enquiries we’re receiving, it’s important to note that our team are assessing up to the first 20 applications to find a match.They will only go beyond this number if the animal has particular needs and a pawfect home can’t be found.

Our team will be in touch to arrange an appointment if your application is within the first 20 for any individual animal, and a match.

Cat adoption

Cats available for adoption can be viewed on our website. If you see a cat who sounds like a great match for you, click the ‘Adoption Enquiry’ button and submit an application.

If you’re ready to adopt but don’t have a particular cat in mind, email to arrange a Kitty-Match appointment.

Once your enquiry has been received, the team will be in touch to schedule your virtual adoption appointment.

To significantly reduce community contact in response to Stage 4 Restriction requirements, we have introduced our Paws Pass Journey for kittens and cats, a comprehensive and tailored virtual adoption experience via the video app of your choice.

Please note, at this time, in-person appointments are reserved ONLY in exceptional circumstances when video is not possible. Thank you for understanding and support in our compliance of the Restrictions.


Reclaims are by appointment only. To reclaim your pet, call (03) 9329 2755 or email to arrange an appointment.

Foster care

Due to an overwhelming response from the community, our Foster Program is not taking any further applications at this time. We encourage you to continue checking our website for updates on when the program will reopen for applications.


Our Volunteer Program is currently on hold. To register your interest in becoming a volunteer, email

PetSquad behaviour training

Pet training consultations and classes are running online and via virtual classrooms. Kitten Kinder, Puppy Preschool and individual consultations for dog and cat behaviour training are available from the comfort of your own home.

For more details and to book, visit the PetSquad section of our website.

Mobile desexing and community events

Due to Stage 4 restrictions, our mobile Microchipping and Desexing Initiative (MADI) and all other community events are on hold until further notice.

To register your interest in our mobile low-cost desexing service, email

Donating goods

We’re grateful for the donation of any pre-loved towels, blankets and other pet items you no longer need. For details on what we are and are not able to accept, please view our factsheet.

Dropping off such items is not considered essential travel during the current restrictions, but we look forward to seeing you once restrictions have eased. When the time comes, donations can be dropped off at our North Melbourne or Cranbourne shelter during opening hours.